Delivery & Exchange Policy

Applegreen Shoes delivers nationwide to Indonesia, direct from our warehouse. Please note that purchased items will only be reserved for 2x24 hours (2 working days) upon order placement. Kindly make your payment accordingly including shipping cost within this time frame to avoid cancellation of purchase.


When payment is made, kindly fill in payment information by providing us your payment receipt for faster processing of your order.

Purchased items will be delivered to your designated address within 5 working days after payment is made. Applegreen Shoes will provide our customers a tracking number as well as shipping details. Please note Applegreen Shoes are not able to help track the shipment once it has been dispatched from our warehouse.

Please remember to provide correct shipping address as Applegreen Shoes will not be responsible for loss of item or misplaced delivery due to inappropriate or incomplete address. In case of return of item due to inappropriate or incomplete address, we will conduct another shipment upon customer’s agreement while the cost this second shipment will be invoiced to the customer prior to delivery.

Applegreen Shoes accepts return by customers under 5 working days upon receipt of purchased item at designated address, with the following condition,

1. Item remains in unused condition
2. The soles of the shoe remains clean
3. Price and labels remains in its original state
4. Shoe remains clean, not dirty, does not contain any marks or stain
5. Only if items are returned in its original package condition

Applegreen Shoes are not responsible for misinterpretation of sizing should there be any fitting inaccuracy upon arrival of purchased item at designated address. In case of fitting inaccuracy, Applegreen Shoes are willing to exchange the same item with another pair of different size as requested by customer while stock lasts. If no exact item is available, Applegreen Shoes will issue a Purchase Coupon with the same value as the previously purchased item(s) available for use at www.applegreenshoes.com for items with the same purchase amount or more. Difference if price of the newly selected item will need to be paid before the second item is delivered, however if the price of the newly selected item is lower than the original purchase amount, difference in price will not be redeemed in any form.

Upon return of purchased item, Applegreen Shoes reserves all right to accept or decline this return based on the condition of the product. Applegreen Shoes are not liable to any cost which may arise in return process. In cases where, Applegreen Shoes redeems the items unfit for exchange, the purchased item will be sent back to the customers at the same address with the customer being liable for the cost of the second delivery. 

Coupons or vouchers used in your original purchase are not able to be reused. 

Our return address:
Apple Green Shoes
Jl. Prabu Kian Santang no 188
Sangiang Jaya, Periuk
TANGERANG 15132
Indonesia 


For details on delivery and refund policy, please contact our sales representative at onlineapplegreen@gmail.com.

 

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